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Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Shipping Times notice for further information.
In order to contract with Atellani you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Atellani retains the right to refuse any request made by you, and Atellani reserves the right to close your Atellani account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Shipping times +
All orders ship Monday through Friday from Milan, Italy. Processing takes 1-5 working days for Standard shipments and 1-3 working days for Express shipments.
Standard > 2-8 working days
Express > 1-3 working days
Delivery times may vary depending on local customs.
Cancel and adjustments +
Let us know right away, and we'll do our best! Email us and we'll get back to you as soon as possible.
Unfortunately we're unable to make any changes once your order has left our warehouse, but we can help you with everything else.
Shipping rates +
Shipping rates vary depending on the country. All orders are shipped from Milan, Italy.
Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order.
- Personalized items may take 5-7 days to process.
- Orders placed after 7am cst on friday will process the following monday.
- The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
- We're not responsible for courrier shipping delays.
- Customs fees and duties are the customer's responsibility.
- Our courriers do not ship on weekends and Italian public holidays.
Start a return +
If you are unhappy with your purchase or for some other reason would like to return it to us or receive a refund, e-mail us here. All returns require authorization by a customer service representative within 30 days of the delivery date. Sorry, unauthorized returns will be refused.
Send the item back +
Once you notify us of your intent to cancel, please return the product with the original receipt and original packaging to us within 30 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product, we’ll provide you with a refund based on the original payment method within 7 business days.
Damaged goods +
If the product is damaged, we may offset the amount of your refund by the diminished value of the product.
Delivery cost +
We will refund all costs paid by you associated with the product or service, except for any delivery costs.
For any reason, you can contact us via Email.
You will receive an answer within 72 working hours by a member of our team.